Sales Associate, Robert Graham - Scottsdale
About The Position
The Sales Associate supports overall sales, staff, merchandise, and customer service in the store while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role ensures internal and external customers receive exemplary service and a positive store and brand experience. The position helps meet sales and productivity goals, develops associates' selling techniques, maintains strong merchandise knowledge, and assists with events and incentives intended to grow the customer base, particularly in the local market. It also supports World Class Service standards, resolves customer problems and complaints, and assists associates with service issues such as dissatisfied customers, returns, and defective merchandise.
Requirements
- At least 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand.
- High school diploma or equivalent.
- Strong commitment to customer service and teamwork.
- Excellent brand and product knowledge.
- Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
- Ability to lift up to 50 pounds of merchandise.
- Knowledge of POS systems.
- Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Experience working in a sales-commission environment.
Responsibilities
- Help meet sales goals and motivate sales staff to achieve assigned sales and productivity goals.
- Support the development of associates' sales techniques and elevated sales and service practices.
- Demonstrate in-depth merchandise knowledge and ensure associates can sell fluently across product details.
- Work with the Store Manager on events and incentives to grow the customer base, especially in the local market.
- Ensure associates provide the highest level of customer service and achieve World Class Service standards.
- Resolve client problems and complaints quickly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Use first-hand customer information to identify improvements in products and services, and build effective customer relationships.
Benefits
- Generous employee discount at Robert Graham.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
