Sales Associate - Scottsdale

Richemont • Scottsdale, AZ

2d

About The Position

The Sales Associate serves as an Ambassador of Cartier, achieving and exceeding sales targets while proactively developing a client portfolio. The role delivers a distinctive client experience at every touch point and participates in the boutique’s daily operations. The Sales Associate provides knowledgeable, attentive service before, during, and after sales; adapts to clients’ needs; supports after-sales clients; and cultivates client relationships using available CRM tools and initiatives. The position also contributes to boutique security and operations, opening and closing activities, merchandising, inventory, events, and special projects.

Requirements

• 2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Maintain a professional demeanor and uphold Cartier’s image as a Brand Ambassador.
• Self-starter with a team-player approach.
• Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Nice To Haves

• College degree preferred.
• SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Consistently achieve and/or exceed monthly sales targets set by management.
• Provide outstanding customer service, including greeting and acknowledging clients, maintaining a friendly environment, and demonstrating strong product knowledge before, during, and after sales.
• Support after-sales clients in accordance with Maison values, including when a dedicated after-sales area or staff is unavailable.
• Adapt the sales approach to clients’ needs and motivations, negotiate, and handle objections.
• Act as a referent for after-sales clients and provide recommendations that support an exceptional client experience.
• Remain current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with Management on plans for clients and prospects.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and concerns appropriately and escalate them to Management as needed.
• Partner with Management to plan and participate in in-store and offsite events and networking.
• Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique setup and breakdown and communicate maintenance issues.
• Assist with merchandising and daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts to prepare for successful audits.
• Assist with special projects, such as price changes and back-office responsibilities.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed