Parts Sales Associate , Retail - AN Ford Scottsdale

AutoNation • Scottsdale, AZ

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About The Position

The Parts Retail Associate helps retail guests and technicians purchase automotive parts and accessories, creating an exceptional buying experience that builds customer loyalty to AutoNation. The role serves customers in a friendly and courteous manner, responds to questions, supports parts sales, and maintains organized inventory and merchandising displays.

Success is measured by achieving parts sales and customer satisfaction targets.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.

Responsibilities

• Promptly assist technicians and retail guests in a friendly and courteous manner.
• Obtain the correct parts and accessories for technicians and retail guests in a timely manner.
• Price parts and accessories accurately using the proper pricing source and enter information into the appropriate documents and computer system.
• Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Stock incoming inventory in the correct location.
• Keep the parts department clean and orderly.
• Provide customers with needed information and offer additional sales opportunities.
• Create and maintain merchandising displays to promote product sales.
• Provide an exceptional customer experience to drive loyalty.
• Achieve parts sales targets.
• Achieve customer satisfaction targets.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
• Deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED