Sales Associate - Scottsdale

Richemont • Scottsdale, AZ

1d • Onsite

About The Position

The Sales Associate serves as an Ambassador of Cartier, achieving and exceeding sales targets while proactively developing a client portfolio. The role is responsible for creating a distinctive client experience across all touchpoints and actively contributing to the boutique’s daily operations. The Sales Associate delivers exceptional service before, during, and after sales; adapts their approach to client needs; supports after-sales clients; and stays current on industry news and competitors.

The position also cultivates client relationships through Cartier-specific CRM initiatives, accurately records client information, resolves or escalates client concerns, and partners with Management on client plans, events, and networking. Boutique responsibilities include following security and operational procedures, assisting with opening and closing tasks, maintaining displays and back-stock, participating in inventories and cycle counts, and supporting special projects. The role is based in Scottsdale, Arizona, reports to the Sales Experience Manager, requires retail-hour availability including weekends, and may involve travel for trainings, client events, and conferences.

Requirements

• Two to five years of previous experience in a luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet proficiency.
• MS Office experience.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and the ability to handle multiple tasks simultaneously and precisely.
• Maintain a professional demeanor and uphold the Cartier brand image as a Maison Ambassador.
• Self-starter with a team-oriented approach.
• Availability to work retail hours, including weekends, and to travel for trainings, client events, and conferences.

Nice To Haves

• College degree.
• SAP knowledge.
• Additional language skills.

Responsibilities

• Consistently achieve or exceed monthly sales targets set by management.
• Provide outstanding customer service before, during, and after sales, including greeting and acknowledging clients, maintaining product knowledge, and creating a welcoming environment.
• Adapt the sales approach to clients’ needs and motivations, and negotiate and handle objections effectively.
• Assist after-sales clients in accordance with Maison values and provide recommendations that support an exceptional client experience.
• Remain current on industry news and competitor activity.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with Management on client and prospect plans.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and concerns appropriately and escalate them to Management when needed.
• Partner with Management to plan, support, and participate in in-store and offsite events and networking.
• Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique setup and breakdown and communicate maintenance issues.
• Assist with merchandising and the daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts to prepare for and support successful audits.
• Assist with special projects, including price changes and back-office responsibilities.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed