Service Advisor - AN Ford Scottsdale

AutoNation • Scottsdale, AZ

3d

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a state-of-the-art service department, you’ll act as the go-between for Service Technicians and customers, taking an active role in the service lane. You’ll explain technicians’ recommendations in easy-to-understand language and identify sales opportunities that help keep customers’ vehicles safe. The role uses communication skills, automotive knowledge, and leading-edge technology to deliver an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401k matching.
• Insurance plans including health, dental, and vision, and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED