Service Lane Manager - AN Ford Torrance

AutoNation • Torrance, CA

3d • $100,000 - $150,000

About The Position

The Service Lane Manager greets customers and gathers the information needed to address vehicle repair concerns. The role follows repairs through with technicians and customers to help ensure customer satisfaction. It leads and supports service consultants, coordinates daily service-drive operations, monitors repair-order status, and helps maintain quality and compliance.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants regarding behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist with service reception during peak traffic by greeting customers promptly and courteously and collecting customer and vehicle data.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review the open repair order report daily and resolve open repair orders that extend beyond the current week's business.
• Partner with dealership personnel to ensure quality customer service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal rules and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED