Service Lane Manager - AN Ford Torrance

AutoNation • Torrance, CA

2d

About The Position

The Service Lane Manager greets customers and gathers the information needed to address vehicle repair concerns. The role follows up with technicians and customers to help ensure satisfaction with completed work. The manager schedules and oversees the service consultants’ daily work, supports service reception during busy periods, coordinates job-status updates, resolves overdue open repair orders, and works with dealership personnel to deliver quality service. The role also performs quality inspections of vehicles before their return to customers and follows applicable regulations and company safety procedures.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver’s license.
• Ability to drive manual-transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer-service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor service consultants’ performance and counsel them on behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Help with service reception during peak traffic by greeting customers promptly and collecting customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review open repair orders daily and resolve orders that are beyond the current week’s business.
• Partner with other dealership personnel to ensure quality customer service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to confirm satisfaction with service work.
• Comply with applicable federal, state, and local regulations, including requirements concerning hazardous-waste disposal and OSHA right-to-know.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED