Service Warranty Administrator - AN Ford Torrance

AutoNation • Torrance, CA

9d

About The Position

The Service Warranty Administrator reviews and completes warranty claims, including preparing, recording, reconciling, and submitting claims to the appropriate party. The role also supports service consultants and technicians with warranty questions, monitors claim and schedule aging, conducts audits, and helps ensure compliance with applicable regulations and company procedures.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to confront and resolve difficult customer-service situations.
• Demonstrated customer-service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in an automotive dealership.
• Technical aptitude demonstrated by ASE certification or successful completion of a pre-employment test.

Responsibilities

• Process all claims by the next business day following the repair order close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order for proper completion, accuracy, and legibility according to policies and procedures.
• Analyze problems, identify trends, and develop strategies to maximize the claim process.
• Flag technicians for the hours earned on the services they performed.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Provide the service manager with a weekly report regarding claim status.
• Report fraudulent manipulation of warranty claims.
• Provide the parts manager with an updated parts listing weekly.
• Conduct weekly audits of warranty schedules, reviewing old claims and addressing adjustments or write-offs.
• Assist service consultants in closing open warranty repair orders.
• Assist service consultants and technicians with warranty questions.
• Assist with special projects, audits, and reports as requested.
• Review and manage aging schedules and reports.
• Comply with federal, state, and local regulations, including safety requirements, hazardous-waste disposal, and OSHA right-to-know requirements.
• Attend warranty training courses as needed.

Benefits

• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED