Experienced Ford Warranty Administrator

Morgan Auto Group•Seffner, FL

1d•Onsite

About The Position

Morgan Auto Group, a family-owned automotive retail company in Florida, is seeking an experienced Ford Warranty Administrator. The role supports dealership warranty administration by preparing and submitting warranty claims, maintaining warranty records and receivables, reconciling accounts, coordinating with service and accounting teams, and monitoring the status of claims. This is not a remote position, and the ability to work weekends is required.

Requirements

Experience as a Warranty Administrator.
Ability to work weekends.

Responsibilities

Prepare warranties and clean warranty management schedules.
Reconcile selected vendor accounts.
Submit SPP paperwork for all stores.
Post weekly JMA charges and payments.
Book warranty repair orders and submit manufacturer warranty claims.
Maintain receivables schedules; submit service contract claims and follow up on them.
Work closely with service management and with technicians, service writers, and supervisors.
Communicate with Service Advisors to define the scope of warranty claims.
Process warranty paperwork, ensuring proper documentation and verifying applicable criteria.
Reconcile warranty receivables and work with the accounting department to obtain payments.
Track services and customer records as required by the warrantor.
Stay current on factory recalls, announcements, and procedures.
Build positive relationships with manufacturers’ designated warranty representatives and aftermarket warranty company representatives.
Review warranty repair orders for completion, accuracy, and legibility in accordance with applicable policies and procedure manuals.
Determine and enter applicable labor operation codes, failure codes, and other required administrative data on repair orders.
Ensure deductibles are documented so they can be collected from customers when repairs are completed or vehicles are delivered.
Review returned or rejected warranty claims and prepare repair orders for prompt resubmission.
Maintain records of submitted, returned or rejected, and paid claims and their current status.
Control records and physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or another warranty authority.
Provide the service manager with weekly reports on claim status.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.