Service Advisor - AN Ford Scottsdale

AutoNation • Scottsdale, AZ

2d

About The Position

The Service Advisor serves as the go-between for Service Technicians and customers in AutoNation’s service department. The role involves explaining technicians’ recommendations in easy-to-understand language and suggesting relevant service opportunities to help keep customers’ vehicles safe. Service Advisors work actively in the service lane, use technology and automotive knowledge to support customers, and contribute to customer loyalty and satisfaction.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED