Service Manager / Lane Manager

Jenkins Auto Group Corporate•Ocala, FL

1d•Onsite

About The Position

The Service Manager or Lane Manager is the center of communication for repair activities and serves as the liaison between customers and the dealership. As the primary point of contact for automotive service matters, the Manager listens to customers, thoroughly understands their problems, and sets and manages expectations. Through proactive oversight, the Manager leads service professionals to deliver high-quality customer service and is responsible for service department performance, team development, customer satisfaction, and profitability. The role is an opportunity in the Crystal River to Brooksville, Florida, region. The ideal candidate has an unrestricted driver's license and clean driving record, at least two years of dealer-level or large-facility experience, post-secondary automotive training, and National Institute for Automotive Service Excellence certification or willingness to obtain it. A strong technical and customer service performance record is also sought. The physical demands may include sitting, standing, walking, lifting 25–50 pounds, carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting or smelling, and visual tasks. The work environment may involve weather, moving mechanical parts, non-climate-controlled or wet and humid conditions, high exposed places, noise, and vibration. Reasonable accommodations may be made for employees with disabilities.

Requirements

Unrestricted driver's license.
Clean driving record.
At least two years of dealer-level or large-facility experience.
Post-secondary automotive training.
ASE (National Institute for Automotive Service Excellence) certification, or willingness to obtain certification.
Strong technical and customer service performance record.

Responsibilities

Meet and greet customers in person or by phone.
Arrange prompt and accurate diagnosis of reported problems.
Recommend best-value repairs based on the nature of the problem.
Manage delivery of required repairs by setting and managing customer expectations.
Maintain documentation, including purchase orders, invoices, work orders, and reports.
Enforce organizational safety standards.
Ensure appropriate parts inventory is maintained.
Manage the service repair team and promote a 'white-glove' repair-facility environment.
Recruit, interview, and hire talent to maintain high-quality service levels.
Develop, mentor, and motivate staff.
Take ownership of and accept accountability for service operations.
Adhere to company policies, procedures, and safety standards.
Perform other duties as assigned.