Service Lane Manager - Crown Lexus

Sonic Automotive•Ontario, CA

8d•$72,000 - $190,000

About The Position

The Service Lane Manager runs the Service Department’s Service Drive, operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, achieving sales and profit objectives, and maintaining service records. The manager works with the Parts Manager, BDC Manager, Warranty Supervisor, and Fixed Operations Director to achieve these goals and perform or assign the duties described in the posting.

Requirements

At least 3 years of experience in an automotive repair facility.
At least 1 year of supervisory experience.
Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
Understanding of dealership policies, industry regulations, and safety standards.
Strong organizational and time-management skills.
Ability to operate the department at a profit according to dealership guidelines.
Ability to interact with customers in a friendly and professional manner and resolve inquiries and concerns promptly.
Valid driver’s license and clean driving record.
Authorization to work in the USA.
Ability to pass pre-employment testing, including background checks, MVR, and drug testing.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Address customer inquiries and concerns promptly and efficiently, including escalated issues.
Maintain high customer satisfaction and positive customer relationships; communicate with customers before problems arise.
Manage service-lane workflow to maximize productivity and efficiency.
Ensure service activities are documented accurately and on time.
Monitor and control work schedules and labor costs.
Monitor and analyze KPIs to identify areas for improvement.
Conduct daily performance reviews for Service Walk Around, Active Delivery, and Menu Closed performance.
Read, understand, and follow the Fixed Operations section of the Playbook’s policies and procedures.
Conduct regular safety inspections and promptly address issues.
Ensure compliance with federal, state, and local regulations affecting service operations.
Cooperate with other dealership managers and escalate issues when necessary.
Quality-check completed repair orders for accuracy and compliance with warranty and dealership requirements.
Assist in meeting service department sales targets and promote additional services and products to customers.
Monitor, control, and collect warranty receivables and service work accounts.
Operate the department profitably according to dealership guidelines.