Service Manager - Lexus of Marin
About The Position
The Service Manager leads the dealership’s service department, ensuring exceptional customer satisfaction, efficient operations, and strong financial performance. The role oversees service advisors and technicians, manages daily workflow, monitors department performance, and ensures repairs are completed safely, accurately, and on schedule. The position is full-time and offers a salary range of $100,000 to $150,000, plus potential commission and production bonuses tied to department revenue, profits, quotas, and individual or team performance. The schedule requires Monday-through-Saturday availability, with Sundays off.
Requirements
- At least 3 years of automotive service or dealership experience.
- Strong knowledge of automotive repair, maintenance, service operations, and manufacturer standards.
- Ability to lead, coach, and motivate service advisors and technicians in a fast-paced environment.
- Strong customer service and communication skills, including the ability to resolve customer concerns professionally.
- Ability to meet or exceed departmental goals for customer satisfaction, sales, productivity, and profitability.
- Strong organizational, problem-solving, and decision-making skills, with excellent attention to detail.
- Ability to comply with dealership and manufacturer safety policies.
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Nice To Haves
- Prior leadership or management experience.
Responsibilities
- Manage the daily operations and workflow of the service department.
- Lead, train, coach, and develop service advisors and technicians.
- Monitor department performance, productivity, customer satisfaction, and profitability.
- Ensure repairs are properly diagnosed, documented, authorized, and completed in a timely manner.
- Address customer concerns and ensure a high-quality service experience.
- Maintain compliance with dealership policies, manufacturer standards, and safety requirements.
- Partner with dealership leadership to achieve overall business objectives and continuously improve service operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- 401(k) retirement plan with company match, with Traditional and Roth options
- Paid time off
- Paid parental leave
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
