Service Manager - Lexus of Marin

Sonic Automotive • San Rafael, CA

1d

About The Position

The Service Manager leads the dealership’s service department, with responsibility for exceptional customer satisfaction, efficient operations, and strong financial performance. The role oversees service advisors and technicians, manages daily workflow, monitors department performance, and ensures repairs are completed safely, accurately, and on schedule. The position is at Lexus of Marin, part of Sonic Automotive.

Requirements

• At least 3 years of automotive service or dealership experience.
• Strong knowledge of automotive repair, maintenance, service operations, and manufacturer standards.
• Ability to lead, coach, and motivate service advisors and technicians in a fast-paced environment.
• Strong customer service and communication skills, including the ability to resolve customer concerns professionally.
• Demonstrated ability to meet or exceed departmental goals, including customer satisfaction, sales, productivity, and profitability.
• Strong organizational, problem-solving, and decision-making skills, with excellent attention to detail.
• Ability to comply with dealership and manufacturer safety policies.
• Valid driver’s license with an acceptable driving record.
• Legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Nice To Haves

• Prior leadership or management experience.

Responsibilities

• Manage the daily operations and workflow of the service department.
• Lead, train, coach, and develop service advisors and technicians.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Ensure repairs are properly diagnosed, documented, authorized, and completed in a timely manner.
• Address customer concerns and ensure a high-quality service experience.
• Maintain compliance with dealership policies, manufacturer standards, and safety requirements.
• Partner with dealership leadership to achieve overall business objectives and continuously improve service operations.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Company-paid life insurance.
• 401(k) retirement plan with company match, with Traditional and Roth options.
• Paid time off.
• Paid parental leave.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed