Service Lane Manager - Crown Lexus

Sonic Automotive•Ontario, CA

About The Position

The Service Lane Manager runs the Service Department’s service drive, operating the department at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, achieving sales and profit objectives, and maintaining service records. The manager works with the Parts Manager, BDC Manager, Warranty Supervisor, and Fixed Operations Director to achieve these goals and perform or assign the listed duties.

Requirements

At least 3 years of experience in an automotive repair facility.
At least 1 year of supervisory experience.
Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
Understanding of dealership policies, industry regulations, and safety standards.
Excellent organizational skills to manage service-lane workflow.
Strong time-management skills to ensure accurate, timely documentation and adherence to schedules.
Ability to operate the department profitably according to dealership guidelines.
Demonstrated ability to interact with customers in a friendly and professional manner.
Strong problem-solving skills to resolve customer inquiries and concerns promptly.
Valid driver’s license and clean driving record.
Authorized to work in the USA.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license verification.

Responsibilities

Greet and assist customers in a friendly, professional manner; address inquiries and concerns promptly and efficiently.
Maintain high customer satisfaction and positive customer relationships.
Manage service-lane workflow to maximize productivity and efficiency.
Ensure accurate and timely documentation of service activities.
Monitor and control work schedules and labor costs.
Monitor and analyze KPIs to identify areas for improvement.
Conduct daily performance reviews for Service Walk Around, Active Delivery, and Menu Closed performance.
Read, understand, and adhere to the Fixed Operations section of the Playbook’s policies and procedures.
Conduct regular safety inspections and promptly address issues.
Ensure compliance with federal, state, and local regulations affecting service operations.
Communicate proactively with customers and address escalated customer issues.
Cooperate with other dealership managers and escalate issues when necessary.
Quality-check completed repair orders for accuracy and compliance with warranty and dealership requirements.
Assist in achieving service department sales targets and promote additional services and products to customers.
Monitor, control, and collect warranty receivables and service work accounts.
Operate the department at a profit according to dealership guidelines.
Maintain service records and good employee relationships.