Service Lane Technician

Greyhound Lines, Inc.•Atlanta, GA

About The Position

A Service Lane Technician provides maintenance and repair services for a company's fleet vehicles in the service lane. The role works directly with fleet management, service advisors, drivers, and technicians to keep vehicles operational and ready for use, reduce downtime, and maintain vehicle performance. Duties combine customer service, vehicle-maintenance skills, inspections, recordkeeping, and coordination of vehicle movement and service schedules. The technician performs routine and preventive maintenance, conducts initial visual inspections, documents service history and vehicle condition, and reports required repairs or potential issues. The role also involves diagnosing minor mechanical and electrical issues, assisting technicians with more complex problems, ensuring vehicles meet safety requirements, and helping optimize maintenance schedules and vehicle availability.

Requirements

High school diploma or equivalent.
Strong understanding of vehicle systems, including engines, brakes, electrical systems, and suspension.
Basic diagnostic skills.
Ability to communicate with fleet drivers and managers so vehicle needs are addressed promptly.
Ability to identify vehicle issues quickly and maintain accurate records.
Ability to troubleshoot minor mechanical issues and coordinate repairs with appropriate technicians.
Ability to work on vehicles and lift equipment, and to stand for extended periods.

Nice To Haves

Automotive repair certification, such as ASE Certification.
Previous experience in automotive maintenance or service lane operations, particularly in fleet management.

Responsibilities

Perform walk-around and visual inspections of fleet vehicles as they enter the service lane, checking for tire wear, fluid levels, lights, and general condition.
Note and flag fleet-specific concerns, such as high mileage or extended use, for further inspection.
Conduct routine maintenance, including oil changes, tire rotations, brake inspections, fluid top-offs, and air filter replacements.
Assist with preventive maintenance to ensure vehicles meet required standards and remain on service schedules.
Follow manufacturer recommendations and industry standards for vehicle maintenance.
Record service history, repairs, vehicle mileage, service dates, and required repairs; keep documentation accurate and accessible to fleet management.
Prepare service reports detailing vehicle status and potential issues requiring attention.
Ensure vehicles are cleaned, fueled, and ready for use after maintenance or repairs.
Coordinate the movement of vehicles into and out of the service lane to process them promptly and reduce downtime.
Work with other technicians to prioritize and schedule fleet vehicles based on operational needs.
Check that vehicles comply with safety regulations and standards, including tire pressure, brake functionality, and lights.
Maintain a clean and safe service lane and follow safety protocols and best practices.
Perform basic safety checks on equipment and tools used to service fleet vehicles.
Interact with fleet drivers, address concerns, and provide updates on vehicle status.
Help educate fleet drivers on basic vehicle maintenance, such as checking fluid levels and tire pressure.
Communicate with fleet management about fleet status, needed repairs, and potential performance issues.
Diagnose minor mechanical and electrical issues and assist technicians with more complex problems.
Escalate major repair needs to appropriate technical team members or the service manager.
Help resolve issues promptly to minimize disruption to fleet operations and vehicle availability.
Monitor vehicle usage and performance to identify trends or recurring issues.
Assist in optimizing fleet maintenance schedules to reduce downtime and increase vehicle lifespan.
Recommend operational improvements or cost-saving measures related to vehicle maintenance and fleet management.
Document vehicle issues, report findings, and communicate required maintenance or repairs to fleet management and service advisors.
Troubleshoot minor mechanical issues and coordinate repairs with appropriate technicians.