(USA) Store Manager - Supercenter

Walmart•Durham, NC

12d•$110,000 - $170,000•Onsite

About The Position

The Store Manager provides overall leadership for a Supercenter, directing facility operations, merchandising, and company initiatives in alignment with company, market, and local plans. The role develops and supports management and hourly associates through recruiting, hiring, training, mentoring, succession planning, performance management, and recognition, while fostering engagement and a culture of belonging. The Store Manager upholds the Open Door Policy by listening and responding to associate concerns and ensuring consistent, timely resolution. The position ensures compliance with company policies and procedures, safety and asset-protection controls, quality standards, and operational requirements. It includes oversight of safety and operational reviews, analysis of reports, relationships with public officials, and implementation of action plans to address deficiencies. The Store Manager also represents the company in community outreach and media interactions, champions company-sponsored programs and sustainability efforts, and builds relationships with community stakeholders. The Store Manager is accountable for facility sales, profits, expenses, margins, budgets, and forecasts. The role uses business indicators and economic and community trends to guide decisions, improve productivity and processes, maintain merchandise presentation and inventory standards, and resolve customer needs and concerns. It also supports the success of the Academy training environment by maintaining store standards, engaging trainees and customers, serving as an operations champion, and contributing to talent and succession planning across supported markets. The position develops and implements business strategies, evaluates operational processes and results, identifies improvement opportunities, and builds a skilled and engaged workforce. It models company values and standards of integrity, ethics, compliance, customer service, collaboration, inclusion, continuous learning, and accountability.

Requirements

Bachelor's degree and 2 years of general management experience, including financial accountability, plus 4 years supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination; OR 4 years of general management experience, including financial accountability, plus 4 years supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience as a Store Manager in a low-complexity store, or 1 year of experience as a Store Manager in a medium-complexity store, or 2 years of experience as a Store Manager in a high-volume retail store.
Experience running a fresh or dry grocery area.

Responsibilities

Develop and communicate a strategic vision aligned with company, market, and local plans for facility operations, merchandising, and company direction.
Supervise, develop, recruit, hire, train, mentor, and evaluate management and hourly associates; support workforce engagement, succession planning, recognition, and a culture of belonging.
Uphold the Open Door Policy by listening to associate concerns, investigating issues, using appropriate resources, and ensuring consistent resolution.
Ensure compliance with company policies and procedures, safety and asset-protection controls, quality assurance standards, and operational requirements.
Build relationships with federal, state, and local officials and oversee safety and operational reviews and corrective action plans.
Lead community outreach and involvement, represent the company with community groups and media, and champion company-sponsored programs and sustainability efforts.
Drive facility financial performance by achieving sales and profit goals, controlling expenses, improving margins and productivity, preparing budgets and forecasts, and addressing financial deficiencies.
Direct customer service practices and ensure customer needs, complaints, and issues are resolved within company standards.
Drive facility sales through effective merchandise presentation, competitive and accurate pricing, signing, replenishment, inventory management, budgeting, forecasting, and analysis of sales and economic trends.
Ensure the success of the Academy training environment by meeting Academy Store standards, engaging trainees and customers, providing job-shadowing opportunities, and supporting talent and succession planning.
Analyze business objectives, customer needs, costs, forecasts, resources, and operational results to develop and implement business strategies and continuous improvements.
Develop strategies to attract and retain a skilled, engaged workforce by identifying capability gaps, selecting and developing talent, and supporting mentorship and workforce development.
Model and reinforce company standards of integrity, ethics, compliance, inclusion, customer service, accountability, and continuous learning.
Develop internal and external partnerships and networks to support business goals and community initiatives.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.