Store Manager, Green Acres Mall
About The Position
The Store Manager leads the store’s daily operations and client experience in a high-volume retail environment, driving sales and profitability while maintaining Sephora’s standards. The role sets strategic direction, executes business plans, and inspires, coaches, and develops a diverse team. The Store Manager recruits and onboards talent, conducts performance appraisals, provides ongoing feedback and mentorship, and fosters continuous learning, accountability, and engagement. The position also focuses on client satisfaction and loyalty, resolving concerns, maintaining an immaculate and visually inspiring store, ensuring policy and brand compliance, and optimizing inventory and staffing resources. This position is based on-site at the Green Acres Mall store in Valley Stream, New York. Availability is required for evenings, weekends, and holidays. Physical requirements include lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking on the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation.
Requirements
- Demonstrated success as a Store Manager in a high-volume, complex retail or hospitality environment.
- Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
- Strong ability to recruit, inspire, and develop talent and foster a collaborative, results-oriented environment.
- Strong communication and interpersonal skills, including the ability to build trust and alignment with teams and senior leadership.
- Ability to manage conflict and facilitate complex discussions.
- Passion for developing others through mentorship, real-time coaching, feedback, and accountability.
- Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations and deliver an elevated client experience while driving sales and profitability.
- Lead, coach, inspire, and empower a diverse team to support growth, accountability, and performance goals.
- Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and service standards.
- Conduct performance appraisals and provide actionable feedback and mentorship.
- Promote continuous learning through coaching, open dialogue, and learning resources.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring, immaculate store and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to changing priorities and business opportunities.
- Set strategic direction, champion store culture, drive store results, and execute business plans.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- 401(k) with 4% match
- Flexible Spending Account (FSA) and Health Savings Account (HSA) programs
- Student Debt Retirement plan allowing eligible student loan payments to earn the Sephora 401(k) match
- Vacation paid time off, sick paid time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Opportunities for free products or “gratis” and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
