Automotive California Store Manager - Store 1720

Monro•Huntington Beach, CA

About The Position

The Store Manager is an hourly role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services and providing guests with quality automotive service and tires. The Store Manager is responsible for achieving sales goals and delivering a consistent five-star guest experience, while overseeing store operations, staffing, inventory, expenses, vehicle services, safety, and store condition. The position also requires maintaining technical knowledge and completing required Monro University training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the stated guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to produce a consistent five-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in accordance with Monro cleanliness standards, keeping it guest-ready.
Schedule guest appointments and assign teammates according to skill level for timely completion of vehicle services and repairs.
Inform guests about and recommend tire and service products and sales promotions to achieve sales goals.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established in training and company policies and procedures.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.