Automotive California Store Manager - Store 1720

Monro Inc.•Huntington Beach, CA

23h

About The Position

The Store Manager is an hourly role that provides daily leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision of being a leading automotive service and tire center by promoting products and services to guests. The role oversees store sales, service operations, staffing, inventory, expenses, guest relationships, and store condition. The Store Manager also provides direction to technicians, helps ensure timely vehicle services and repairs, maintains technical knowledge through required training, and ensures adherence to company policies, safety requirements, and applicable governmental standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the stated guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in clean, excellent, guest-ready condition consistent with Monro standards.
Schedule guest appointments and assign teammates according to skill level to support timely completion of vehicle services and repairs.
Inform guests about and recommend tire and service products and sales promotions to achieve sales goals.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.