Store Manager

J.McLaughlin•Litchfield, CT

About The Position

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, known for building meaningful relationships in local communities and providing personalized customer service. The Store Manager is a highly motivated, results-driven leader who is passionate about classic American Sportswear and leads the team to achieve goals while upholding the company’s ideals and standards. The role is responsible for all aspects of the store business, including sales, customer service, visual merchandising, team development, staffing, and operations. Store Managers act as brand ambassadors, care for clients, drive the business, and create a distinctive shopping experience for new and existing customers. The Store Manager builds productive relationships with clients and the community, sets clear goals and expectations for the team, and creates a customer-centric environment that fosters loyalty. The role manages store operations and business decisions to support an efficient, profitable, and productive store. Responsibilities also include recruiting, hiring, scheduling, training, coaching, merchandising, loss prevention, payroll, inventory, client outreach, community events, and maintaining company policies and standards.

Requirements

Three or more years of retail management experience preferred.
Bachelor’s degree or equivalent experience.
Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team player with strong communication and interpersonal skills.
Proven record of achieving sales goals and accountability for results.
Positive and self-motivated.
Consistent accountability, reliability, and professionalism.
High energy and results-driven approach.
Ability to adapt positively to change.
Ability to multitask while keeping the customer the top priority.
Ability to work various shifts, including weekends and holidays.
Comfort standing for long periods and lifting up to 30 pounds.

Nice To Haves

Three or more years of retail management experience.

Responsibilities

Represent the brand and cultivate productive, profitable relationships with clients and the community.
Motivate and engage the store team by setting clear goals and expectations.
Provide exemplary client service and foster a friendly, customer-centric retail environment.
Use business acumen to make effective business decisions.
Manage store operations to ensure the business runs efficiently and profitably.
Manage hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory.
Create and maintain a culture of kindness focused on clients and the team.
Recruit and hire top talent.
Train and develop team members in selling skills, product knowledge, and operations.
Conduct performance appraisals and provide in-the-moment coaching to maximize sales and motivate the team.
Develop and execute client outreach plans using clienteling tools.
Use the POS system effectively to provide exemplary service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate recommendations to clients.
Hold the team accountable for achieving goals.
Monitor sales trends and execute plans to maximize store sales.
Communicate business needs effectively with the District Manager and store teams.
Collaborate with peers across markets by sharing best practices, ideas, and information and building productive relationships.
Respond to customer questions and concerns and resolve issues in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping the customer the top priority.
Merchandise the sales floor to maximize sales while following visual directives and standards.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Follow and enforce company policies, procedures, and standards of professionalism.
Lead by example and maintain a high level of integrity.