Store Manager

Family Express Corporation•Fort Wayne, IN

14d

About The Position

The Store Manager oversees and is accountable for store operations, establishing and maintaining customer relationships and driving maximum sales and profitability through merchandise and inventory management, expense control, human resource management, operating-cost management, and shrinkage control. The role provides leadership across store operations, guiding and motivating employees to deliver safe, fast, superior service, exceed customer expectations, and support business growth. The Store Manager upholds the Family Express Mission and Vision, demonstrates commitment to personal development, and works to exceed company goals.

Requirements

Must be able to be on call 24 hours per day, 7 days per week.
Valid driver’s license.
At least 21 years of age.
High school diploma or equivalent.
Reliable transportation.
Ability to travel daily between Family Express locations or other locations when necessary.
Ability to obtain and maintain an Indiana alcohol manager designation.
Completion of training requirements, such as ServSafe and Cravin’s To Order.
Situational awareness.
Strong customer-centric orientation.
Time management, multitasking, productivity, and a sense of urgency.
Excellent interpersonal skills and highly effective communication skills at all levels.
High-performance team building and ability to be a strong team player.
Ability to enhance team members’ performance.
Commitment to company mission and values.
Basic mathematical and computer proficiency.
Ability to deal constructively with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.
Microsoft Office experience.

Responsibilities

Meet and exceed Family Express culture expectations by building relationships, promoting the Living Brand, and serving as a product brand advocate.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using approved company procedures.
Conduct competitive fuel price surveys as required.
Review, verify, and complete store payroll accurately, including proper allocations and scheduled vacations.
Operate and maintain approved store equipment.
Execute marketing, merchandising, and promotional objectives.
Apply and oversee consistent early engagement, counseling, and disciplinary actions for store associates according to company policy and procedure.
Maintain store safety, maintenance, cleanliness, and image standards through reviews, audits, and use of daily and weekly shift-duty lists.
Monitor the applicant tracking system daily and respond to applications promptly.
Hire and retain qualified store associates to achieve positive programmatic hiring numbers for the store and company cost centers.
Lead, motivate, inspire, train, and coach employees.
Ensure store security and safety for customers and employees, and promptly report incidents.
Ensure the store achieves budgeted objectives and acceptable profitability for sales, shrink, waste, cash over/short, expenses, and labor.
Complete store schedules at least two months in advance and ensure shifts are covered to meet business needs.
Verify and review proper labor-budget utilization.
Complete scheduled performance reviews.
Maintain active Cravin’s To Order training and ServSafe certifications at food-service locations.
Perform safety committee assignments when applicable.
Maintain a working phone at all times.
Ensure appropriate store coverage during vacations and ensure all shifts are filled.
Complete Living Brand University courses.
Perform other duties as assigned.