(USA) Store Manager - Supercenter
About The Position
The Store Manager develops and communicates a strategic vision aligned with company, market, and local plans, directing the management team and associates in store operations and merchandising. The role leads the hiring, training, mentoring, performance management, recognition, and succession planning of management and hourly associates, while cultivating a workplace grounded in belonging and the company’s standards of integrity and ethics. The Store Manager ensures compliance with company policies and procedures, maintains asset protection, safety, and quality standards, and oversees operational reviews and corrective action plans. The role upholds the Open Door Policy by listening to associate concerns and supporting consistent, timely resolutions. It also represents the company in community outreach, develops relationships with community stakeholders and media, and champions company-sponsored programs and sustainability efforts. The position is accountable for the facility’s financial performance, including sales, profit, expense control, budgeting, and forecasting. It analyzes business and customer indicators, drives sales and effective merchandising, and implements improvements to address performance gaps. The Store Manager provides direction on customer service and supports the success of the Academy training environment by meeting store standards, engaging trainees and associates, and contributing to talent and succession planning across supported markets. The role develops business strategies and plans, evaluates operational processes and outcomes, identifies improvement opportunities, and builds a skilled, engaged workforce. It models Walmart’s values, supports a culture of belonging, makes data-informed decisions, prioritizes customers, and encourages continuous learning and adoption of new technologies and skills.
Requirements
- Bachelor's degree and 2 years of general management experience, including financial accountability, and 4 years of experience supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination; OR 4 years of general management experience, including financial accountability, and 4 years of experience supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience as a Store Manager in a low-complexity store, or 1 year as a Store Manager in a medium-complexity store, or 2 years as a Store Manager in a high-volume retail store.
- Experience running a fresh or dry grocery area.
Responsibilities
- Develop and communicate a strategic vision aligned with company, market, and local plans, directing facility operations, merchandising, and company initiatives.
- Supervise, develop, recruit, hire, train, mentor, evaluate, recognize, and support the succession planning of management and hourly associates.
- Uphold the Open Door Policy by meeting with associates, listening to concerns, researching issues, and facilitating consistent and timely resolutions.
- Ensure compliance with company policies and procedures, maintain asset protection and safety controls, oversee quality assurance and operational reviews, and implement action plans to correct deficiencies.
- Build relationships with federal, state, and local officials, community stakeholders, and media; lead community outreach and champion company-sponsored programs and sustainability efforts.
- Drive facility financial performance by achieving sales and profit goals, controlling expenses, analyzing financial and economic trends, forecasting budgets, and implementing improvements.
- Direct customer service practices and ensure customer needs, complaints, and issues are resolved within company guidelines and standards.
- Drive sales through effective merchandise presentation, competitive pricing, signing, replenishment, inventory management, and analysis of sales and customer indicators.
- Ensure the success of the Academy training environment by meeting store standards, engaging trainees, supporting job shadowing, and participating in talent and succession planning.
- Develop and implement business strategies and plans; assess resource needs, costs, forecasts, operational processes, and results to identify improvement opportunities.
- Attract, develop, and retain a skilled and engaged workforce by diagnosing capability gaps, supporting mentorship and workforce development, and leveraging talent.
- Model and promote company standards of integrity, ethics, compliance, customer service, inclusion, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
