LaundroLab Store Manager - South Charlotte

2ULaundry•Charlotte, NC

6d•$70,000 - $80,000•Onsite

About The Position

LaundroLab is hiring a full-time, salaried Store Manager for its South Charlotte store. Charlotte stores are run by AM and PM Managers, each of whom fully owns store operations during their shift, including customers, team members, production, logistics, and issue resolution. Managers also own a specialty area across both shifts: equipment, facility, and fleet maintenance, or hiring, training, and team development. The role is accountable for increasing store profits, earning five-star customer reviews, maintaining facilities and equipment, hiring and scheduling effectively, and coaching and motivating the team. The manager leads operating huddles, completes shift handoffs, manages staffing and performance, supports self-serve sales and customer service, oversees wash-and-fold processing and delivery logistics, and ensures quality and policy compliance. Depending on assignment, the manager also leads either preventive maintenance and facility upkeep or recruiting, onboarding, and team training. Compensation is $60,000 per year, plus performance bonuses, with stated on-target earnings of $70,000–$80,000. The position reports to the Director of Corporate Stores and is based at LaundroLab, 901 E Arrowood Rd, Charlotte, NC.

Requirements

At least 2 years of experience managing frontline teams in a fast-paced environment such as retail or hospitality.
Strong communication skills with customers, team members, vendors, and leadership.
Experience recruiting, interviewing, and onboarding hourly teams.
Available Monday through Friday, with flexibility for additional hours and weekends.
Proficiency in both English and Spanish.

Responsibilities

Own all activity during the assigned shift, including customer escalations, staffing gaps, workflow, and resolving or handing off issues.
Lead daily and weekly huddles covering sales, operations, marketing, and facility priorities.
Complete documented shift handoffs with the counterpart during the midday overlap.
Follow cash-handling, opening, and closing procedures.
Build schedules for self-serve, processing, and logistics, and resolve callouts to maintain shift coverage and productivity.
Track and manage performance related to sales, cleanliness, pounds per hour, and driver scorecards.
Conduct maintenance, cleaning, and quality audits, follow up on deficiencies, and ensure compliance with SOPs and company policies.
Coach team members in the moment, conduct performance reviews, and complete corrective actions when necessary.
Increase walk-in revenue through wash-and-fold enrollments, upselling, and sales and hospitality scripts.
Resolve escalated customer issues and support Lead Attendants with customer service.
Manage wash-dry-fold processing, identify and correct bottlenecks, and improve pounds per hour through staffing and production standards.
Own quality control and resolve order exceptions across processing and logistics.
Build delivery routes that meet service promises, maintain consistent TPH, and maximize van utilization.
Manage dry-cleaner vendors and coach drivers using the driver scorecard.
For the AM Manager specialty: build and run preventive maintenance schedules for washers, dryers, and processing equipment; troubleshoot equipment and make first-line repairs; manage outside technicians, vendors, parts inventory, and repair records; maintain facility systems and fleet vehicles.
For the PM Manager specialty: identify hiring needs; source, interview, and hire team members; coordinate onboarding and new-hire paperwork; coordinate training across business lines; track training and cross-training; and maintain a bench of trained staff to cover callouts.
Drive store EBITDA through self-service revenue growth, van utilization, and pounds per hour.
Support consistent, high-quality customer experiences and control maintenance spend through preventive maintenance and vendor management.