LaundroLab Store Manager - South Charlotte

2ULaundry•Charlotte, NC

4d•Onsite

About The Position

The LaundroLab Store Manager owns store operations during their shift, including customer experience, team members, production, logistics, and issue resolution. Charlotte stores have an AM Manager and a PM Manager, each responsible for their shift and for a specialty area shared across both shifts: maintenance and facilities, or hiring and training. Success is measured by store profitability, customer reviews, facility condition, staffing and scheduling effectiveness, and team performance. The role oversees daily operating rhythms, staffing, performance management, self-serve sales, wash-and-fold processing, delivery logistics, vendor relationships, quality, and audits. Depending on whether the manager is assigned to the AM or PM shift, specialty ownership includes either preventive maintenance, repairs, facilities, and fleet upkeep, or recruiting, onboarding, training, and cross-training. The position is full-time and salaried, based at the South Charlotte store in Charlotte, North Carolina, and reports to the Director of Corporate Stores.

Requirements

At least 2 years managing frontline teams in a fast-paced environment such as retail or hospitality.
Strong communication skills with customers, team members, vendors, and leadership.
Experience recruiting, interviewing, and onboarding hourly teams.
Available Monday through Friday, with flexibility for additional hours and weekends.
Proficiency in both English and Spanish.
Ability to build pounds forecasts and schedule labor to match demand.
Ability to give clear, direct, frequent feedback and coach in the moment.
Data- and measurement-oriented approach to decision-making.
Strong organization of schedules, logs, and follow-ups.
Outgoing approach and willingness to lead from the floor.
High sense of urgency and ability to keep the team moving during peak times.

Responsibilities

Own all operations during the assigned shift, including customer escalations, staffing gaps, and workflow, and resolve or hand off issues.
Lead daily and weekly huddles covering sales, operations, marketing, and facility priorities.
Complete documented shift handoffs with the counterpart during the midday overlap.
Follow cash-handling, opening, and closing procedures.
Build schedules across self-serve, processing, and logistics, and resolve callouts to maintain shift coverage and productivity.
Track and manage performance using sales, cleanliness, pounds per hour, and driver scorecards.
Conduct maintenance, cleaning, and quality audits; follow up on misses and ensure compliance with SOPs and company policies.
Coach team members, conduct performance reviews, and complete corrective action when needed.
Grow walk-in revenue through wash-and-fold enrollments, upselling, and consistent sales and hospitality scripts.
Resolve escalated customer issues and support Lead Attendants with customer service.
Manage wash-dry-fold processing, identify and correct bottlenecks, and staff according to pounds forecasts and production standards.
Own quality control and resolve order exceptions across processing and logistics.
Build delivery routes that meet service promises, maintain consistent tasks per hour, and maximize van utilization.
Manage dry-cleaner vendors and coach drivers using the driver scorecard.
For the AM Manager specialty: build and run preventive maintenance schedules for washers, dryers, and processing equipment; troubleshoot equipment and make first-line repairs; manage technicians, vendors, repair logs, costs, and parts inventory; and oversee facility and fleet maintenance.
For the PM Manager specialty: identify hiring needs; source, interview, and hire team members; coordinate onboarding and new-hire paperwork; coordinate training across business lines; track training and cross-training completion; and maintain a bench of trained staff to cover callouts.
Drive store EBITDA through self-service revenue growth, van utilization, and pounds per hour.
Promote consistent, high-quality customer experiences and 5-star reviews while controlling maintenance spend and supporting machine uptime.