Store Manager Unassigned

Walgreens•Worcester, MA

19h

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee to lead full-store operations across both the front end and pharmacy. Under a Store Manager’s direction, the employee supports and shadows store operations while completing a development track within the timeframe specified in the learning plan. The role includes training, rotations at other stores in the area, and ongoing development with Store and District Managers, with readiness for permanent assignment assessed with the Regional Vice President. The employee is expected to accept a Store Manager assignment if offered and may be required to transfer to other Walgreens retail assets within the same hiring area. The employee learns and demonstrates proficiency in customer experience, store and pharmacy operations, merchandising, inventory management, asset protection, financial performance, business planning, and people management. The role also involves learning Walgreens’ systems and procedures, complying with applicable laws and company policies, supporting team members, and participating in community events. Pharmacy technician registration or licensure must be obtained as required by state law; PTCB certification is also specified.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of relevant computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer-service practices.
Monitor customer service and support coaching, training, and improvement plans for the front end and pharmacy; help identify solutions that exceed customer expectations and build loyalty.
Shadow the Store Manager and gain proficiency in supervising store operations and team members, including shift changes, opening and closing exposure, and task delegation.
Supervise merchandising tasks, including sets, resets, revisions, displays, promotional space, pricing, signage, advertising, and seasonal activities.
Support asset protection and loss-prevention programs, monitor systems, maintain and respond to electronic surveillance, and ensure price accuracy through reports and audits.
Learn to analyze inventory trends and supervise inventory management, including receiving, counting, ordering, pricing, returning, sticking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Help ensure team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans for discussion with the Store Manager and District Manager, and work with pharmacy leadership to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on procedures, use of HR systems, performance conversations, assessment criteria, discipline, and performance improvement plans.
Learn and follow company policies and local, state, and federal laws relating to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths to increase engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager and attend critical communication sessions; learn effective feedback practices and help maintain open communication between management and non-management team members.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating team discussions about operational and engagement metrics.