Store Manager - Zales - Zona Rosa

Signet Jewelers•Kansas City, MO

14d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment that supports diversity and inclusion, builds long-term customer relationships, and delivers an exceptional customer experience. The Store Manager sets performance expectations, communicates company strategy and initiatives, and coaches staff to represent the brand consistently. The role develops sales and operational plans using performance reports, identifies trends and opportunities, and keeps management informed about local competitors and merchandise or service needs. The manager selects, onboards, trains, and develops team members; supports an inclusive workplace; and maintains accurate team-member records. The position also oversees store presentation, policy compliance, inventory and merchandise requests, customer follow-up, and cost controls. The schedule typically aims for five days and 40 hours per week outside peak periods, with opening and closing shifts and weekday and weekend work as business needs require. Hours increase during peak selling periods. Regular attendance is essential; travel to training and business meetings, including overnight and air travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to explain detailed information thoroughly.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to provide an exceptional customer experience and build lasting customer relationships.
Communicate performance expectations, company strategy, corporate initiatives, and actionable goals to the store team.
Train and coach team members in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Select, onboard, develop, and monitor the performance of store talent.
Address customer issues within established parameters, follow up with customers, and compile and follow up on customer requests.
Attain sales projections and quotas, develop strategies to maximize sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and operational issues, and develop plans to address them.
Monitor competitor marketing, merchandising, and payment programs, and advise management of changing merchandise and service needs.
Collaborate with other Signet store managers in the area to share resources and accomplish common objectives.
Maintain store cleanliness and presentation, including consistent execution of brand visuals and marketing.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Ensure compliance with company policies and practices and maintain accurate team-member data in system records.
Establish a positive, professional, inclusive workplace in which team members, guests, and vendors are treated with respect.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent scheduled attendance.