Store Manager - Zales - Providence Place

Signet Jewelers•Zales Providence, RI

17h•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, long-term customer relationships, and a best-in-class customer experience. The Store Manager sets performance expectations, communicates company strategy and initiatives, and coaches staff to represent the brand consistently. The role ensures exceptional customer service, addresses customer requests and issues, analyzes sales and operational reports, identifies trends and improvement opportunities, and develops plans to meet goals. The manager hires and develops talent, provides onboarding and ongoing training, maintains team member data, and supports a respectful and inclusive workplace. The Store Manager also maintains store presentation and cleanliness, follows company policies, responds to management requests, and improves sales and profit margins through management of discounting, expenses, payroll, and repair departments. The schedule is based on store needs and includes opening and closing shifts, weekdays and weekends. Managers should aim for five days and 40 hours during non-peak periods; hours increase during peak selling periods. Regular scheduled attendance is essential. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and explain detailed information thoroughly.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to provide a best-in-class customer experience and foster a People First store environment.
Communicate performance expectations, corporate initiatives, goals, and strategies to team members.
Train the team and ensure consistent brand representation in customer interactions, store visuals, and marketing execution.
Ensure team members and the Store Manager deliver exceptional customer service through training, outreach, communication, follow-up, and clear expectations.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain company sales projections and quotas, and develop strategies to maximize individual and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes, and develop plans to address opportunities and problems.
Keep management informed about competitors’ marketing, merchandising, and payment programs and changing merchandise or service needs.
Collaborate with other Signet Store Managers in the area to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor team member progress and performance; maintain open communication and encourage participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, respectful, and inclusive atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, sales needs, customer traffic, coverage, and coaching and training, including opening and closing shifts and weekends.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.