Store Manager - Zales - Parkway Place

Signet Jewelers•Huntsville, AL

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets and communicates performance expectations, develops staff, executes company initiatives, and ensures consistent representation of the brand. The role analyzes store performance and operations, identifies opportunities and operational issues, develops plans to achieve sales goals, and collaborates with nearby Signet store managers. The Store Manager hires and develops talent, supports onboarding and ongoing coaching, maintains team-member records, and promotes a respectful, inclusive workplace. The position also oversees customer service and issue resolution, store presentation and cleanliness, policy compliance, inventory and merchandise requests, and expense and margin controls. The schedule is arranged around store operations and customer needs, with a combination of opening and closing shifts, weekdays and weekends. Managers should aim for a five-day, 40-hour work week during non-peak periods; hours increase during peak selling periods. Regular attendance is essential, and travel to training sessions or business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Strong presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally via email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, delegate, and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliability and dependability.
Regularly communicate with and comprehend others; stand, reach, and move between display cases to handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead daily operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, company strategy, and corporate initiatives; ensure staff understand objectives and how to achieve them.
Coach and develop staff to represent the brand consistently in customer interactions, store visuals, and marketing execution.
Deliver an exceptional customer experience through training, customer outreach, clear expectations, follow-up, and resolution of customer issues.
Compile and follow up on customer requests.
Achieve company sales projections and quotas by developing strategies to maximize personal and team sales.
Observe store operations, analyze reports, identify trends and root causes of problems, and develop plans to address opportunities and issues.
Monitor competitors’ marketing, merchandising, and payment programs and inform management of changing merchandise or service needs and excesses.
Collaborate with nearby Signet store managers to support communication, efficient use of resources, and shared objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team-member data in system records so employees receive eligible Total Rewards.
Promote a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, customer traffic, coverage, and team coaching, including opening and closing shifts and weekday and weekend work.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.