Store Manager - Zales - Parkway Place

Signet Jewelers•Huntsville, AL

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The position oversees the Assistant Store Manager, Jewelry Consultants, Sales Support, and Inventory Control. The Store Manager sets expectations and develops staff, supports corporate initiatives, and ensures consistent brand representation in customer interactions, store visuals, and marketing. They drive sales and customer service, analyze operational results, identify opportunities and resolve issues, and keep management informed about competitors and merchandise or service needs. The role also selects, onboards, coaches, and develops talent; promotes a respectful and inclusive workplace; maintains accurate team member records; and ensures compliance with company policies and practices. The schedule is based on business needs and includes a combination of opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular scheduled attendance is an essential function.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, explain how team member performance affects company success, and coach staff on brand standards and execution.
Support corporate initiatives and execute corporate plans to achieve desired results.
Deliver an exceptional customer experience through training, outreach, communication, clear expectations, and follow-up.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational improvement opportunities, determine root causes, and develop plans to address issues.
Keep management informed about competitors' marketing, merchandising, and payment programs and changing merchandise or service needs.
Collaborate with other Signet Store Managers in the area to share information, use resources efficiently, and meet shared objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor team and individual progress and performance.
Maintain open communication and encourage team member participation and idea sharing.
Maintain accurate team member data in system records so eligible Total Rewards are received.
Establish a positive, professional, inclusive work atmosphere where team members, guests, and vendors are treated respectfully.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by managing discounting, expenses, payroll, and repair departments.
Work a schedule that meets operating, sales, customer traffic, coverage, coaching, and training needs, including opening and closing shifts and weekend work.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.