Store Manager - Zales - Zona Rosa

Signet Jewelers•Kansas City, MO

12d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, develops staff, and ensures the brand is represented consistently in customer interactions, store visuals, and marketing. The manager drives sales results, analyzes reports and operations to identify opportunities, plans improvements, monitors competitors, and collaborates with nearby Signet managers. The role also leads talent selection, onboarding, coaching, performance management, and respectful and inclusive workplace practices. The manager maintains store cleanliness and policy compliance, responds to management directives and information requests, and controls discounting, expenses, payroll, and repair departments to increase profit margins. The schedule should generally target five days and 40 hours per week during non-peak periods, with opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, work independently without immediate supervision, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

At least 2 years of college education.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development objectives.
Personally sell, lead, and coach team members to deliver an exceptional customer experience and build lasting customer relationships.
Communicate performance expectations and company initiatives, and ensure team members understand goals and how to achieve them.
Train and coach team members to represent the brand consistently in customer interactions, store visuals, and marketing.
Meet sales projections and quotas by developing strategies to maximize personal and team sales potential.
Observe store operations, analyze reports, identify trends and root causes of issues, and develop plans to address opportunities and operational problems.
Monitor competitors’ marketing, merchandising, and payment programs and inform management of changing merchandise or service needs and excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, use resources efficiently, and achieve shared objectives.
Select, onboard, develop, and coach talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate performance expectations, and monitor progress and performance against expected behaviors.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accurate team-member data in system records so team members receive eligible Total Rewards.
Establish a positive and professional workplace where team members, guests, and vendors are treated with respect and valued.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to achieve strong sales performance and improve profit margins.
Work a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.
Travel to training sessions and business meetings, potentially including air and overnight travel.