Coffee Store Manager

Excel Fitness•Raliegh, NC

13d•Onsite

About The Position

The Store Manager is responsible for the overall operations, profitability, and culture of a Bangarang Coffee store. As the final authority for daily decisions, the Store Manager leads, coaches, and holds the team accountable for upholding company values, product quality, and service standards. The role is the primary point of contact for store employees, vendors, and customers and is accountable for store results. The Store Manager oversees staffing, scheduling, sales, labor, inventory, cash handling, and day-to-day store operations. The position is full-time and exempt, with workdays and hours varying according to store needs. The schedule may include early mornings, late nights, weekends, and holidays. The manager must be reachable by phone to address store needs and may perform work outside the store, such as writing schedules or picking up product. Minimal local travel between store locations is expected; overnight travel is not expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
At least two years of supervisory experience in coffee, food service, quick service, or retail, or internal promotion from Shift Lead with demonstrated proficiency in all store roles.
Ability to build labor schedules, manage inventory, and use sales and labor reports to drive results.
Ability to recruit, coach, develop, and hold a team accountable.
Proficiency with point of sale systems and basic computer applications.
Food manager certification, or ability to obtain it within the timeframe required by state or local law.
Reliable transportation for travel between store locations.
Availability for a flexible schedule, including early mornings, late nights, weekends, and holidays.
Ability to meet the physical requirements of the role, including standing and walking throughout shifts, frequent movement in a compact workspace, and lifting up to 50 pounds occasionally.

Responsibilities

Maintain proficiency in all Barista and Shift Lead duties and skills.
Manage the store's daily operations, labor, sales, and efficiency.
Recruit, interview, hire, and onboard Team Players as needed.
Provide performance feedback and reviews, coach employees, and administer progressive discipline up to and including termination in accordance with company policy.
Create and manage weekly labor schedules to meet sales demand, control labor costs, and support a positive customer experience.
Identify, train, and develop Baristas and Shift Leads.
Manage inventory, including ordering, receiving, counting, and minimizing waste.
Ensure proper cash handling, deposits, and banking procedures.
Use the point of sale system, including its administrative and reporting functions.
Review sales and labor reports and adjust operations to meet targets.
Ensure brand, product quality, cleanliness, and safety standards are met.
Oversee the store experience, including drink quality, customer interactions, service speed, and music, and make changes as needed.
Communicate with the Regional Manager and/or Regional Director about store performance, staffing, equipment, and inventory needs.
Lead team meetings and pre-shift communications.
Resolve escalated customer concerns in line with company values.
Ensure compliance with applicable local, state, and federal labor and food safety regulations.
Delegate tasks to Senior Shift Leads and Shift Leads to develop the team and maintain efficiency.
Make daily managerial decisions within company policy and escalate significant or policy-level matters to the Regional Manager.
Manage store labor costs, inventory, waste, and cash handling to meet sales and labor targets set by the Regional Director and/or Regional Manager.