Coffee Shop Department Manager

Hy-Vee•Dubuque, IA

About The Position

The Coffee Shop Department Manager leads Hy-Vee’s coffee shop department and sets standards for customer service, product quality, cleanliness, sanitation, team performance, and profitability. The role is hands-on and fast-paced, with responsibility for creating a welcoming customer experience, developing employees, and maintaining smooth department operations. The manager oversees staffing and scheduling, ordering and replenishment, pricing, invoicing, bookkeeping, inventory, sales analysis, promotions, displays, product freshness, and equipment maintenance. The manager also ensures compliance with company policies and helps in other store areas or with special projects as needed. The position reports and is accountable to the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director, and directly supervises Coffee Shop Department Employees. This role requires a high school diploma or equivalent. Related work experience, on-the-job training, and sanitation courses are preferred. The work involves extended periods of standing and walking, frequent handling of heavy objects, and may include cooler or freezer environments, temperature extremes, dampness, and exposure to store equipment and cleaning products. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable, ability to operate a cardboard baler or compactor in accordance with applicable age and legal requirements.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Create a friendly, welcoming atmosphere by encouraging employees to greet and engage customers and by leading by example.
Help customers find products, reach items, carry heavy purchases, and otherwise improve their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain consistent speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with Hy-Vee’s dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.