Coffee Shop Department Manager

Hy-Vee, Inc.•Dubuque, IA

About The Position

The Coffee Shop Department Manager leads the coffee shop department, setting standards for product quality, customer service, cleanliness, sanitation, team performance, and profitability. The role focuses on creating a welcoming customer experience while running a smooth operation in a fast-paced food service environment. The manager recruits, hires, trains, supervises, and evaluates department employees; coordinates schedules and daily work plans with store leadership; oversees ordering, replenishment, pricing, invoicing, bookkeeping, inventory, and pre-orders; and reviews sales trends to plan ad projections, promotions, and displays. The position also supports product freshness and safe storage, equipment troubleshooting and maintenance, service speed and staffing, company policies, and other store areas or special projects as needed. The role requires a high school diploma or equivalent. On-the-job training, sanitation courses, and one or more years of related experience are preferred. The position is hands-on and may involve extended standing and walking, heavy lifting, temperature extremes, dampness, and working with coffee shop and store equipment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage the team to greet and engage customers, and lead by example in creating a friendly, welcoming atmosphere.
Assist customers with finding products, reaching items, carrying heavy purchases, and other service needs.
Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain consistent speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.