Starbucks Coffee Shop Department Manager

Hy-Vee•Coralville, IA

About The Position

The Coffee Shop Department Manager leads the coffee shop department and is responsible for quality, customer service, team performance, and the department’s overall operation and profitability. The role sets department standards, maintains a welcoming customer experience, develops employees, and keeps service running smoothly in a fast-paced food service environment. The manager also coordinates with store leadership and may assist in other store areas or special projects as needed. The position is hourly. A high school diploma or equivalent is required. On-the-job training and sanitation courses, along with one or more years of related work experience, are preferred. Applicants must be at least 18 years old. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and consistent with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set and uphold standards for customer service, cleanliness, sanitation, team relations, and department profitability.
Create a friendly, welcoming atmosphere by encouraging customer engagement and leading by example.
Assist customers with finding and reaching products, carrying heavy purchases, and otherwise improving their shopping experience.
Recruit, hire, train, supervise, and evaluate department employees; handle performance and disciplinary matters as needed.
Coordinate employee scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare advertising projections, and plan promotions and displays.
Ensure product temperatures, storage procedures, and freshness standards are maintained to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.