Coffee Shop Department Manager

Hy-Vee, Inc.•Marshall, MN

6d•$16 - $20

About The Position

The Coffee Shop Department Manager leads the coffee shop department and is responsible for quality, customer service, team performance, and overall operation. The role involves creating a welcoming atmosphere, developing employees, and maintaining a smooth, profitable department in a fast-paced food service environment. The manager receives direction and support from the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director. The position reports and is accountable to the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director, and directly supervises Coffee Shop Department Employees. The position requires a high school diploma or equivalent. On-the-job training and sanitation courses, as well as one or more years of related work experience, are preferred. The job is hourly, with an anticipated starting wage of $15.50 to $19.50 depending on experience. Employment is contingent on successfully completing a pre-employment drug screen. This is a fast-moving, hands-on position that may involve temperature extremes, dampness, standard coffee shop and store equipment, electrical equipment, cleaning products, and solvents. Training is provided to support safe work practices.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and inspire a team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced food service environment.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to operate pallet jacks, forklifts, or similar material-handling equipment where applicable; required operator certification must be completed before independent use.
Ability to safely use sharp knives and blades to cut, trim, or grind product where applicable.
Ability to operate a cardboard baler or compactor where applicable and in accordance with age and legal requirements.
Ability to perform repetitive motions associated with dough mixing, scaling, and proofing where applicable.

Nice To Haves

On-the-job training and sanitation courses preferred.
One or more years of related work experience preferred.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
Encourage employees to greet and engage customers and lead by example to create a friendly, welcoming atmosphere.
Help customers find products, reach items, and carry heavy purchases.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals with store leadership.
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure appropriate product temperatures, storage procedures, and freshness standards to minimize shrink.
Understand and troubleshoot department equipment and coordinate maintenance as needed.
Maintain speed of service by ensuring staffing requirements are met.
Conduct department inventory and manage product pre-orders.
Maintain compliance with the dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.
Unload, lift, stock, and rotate incoming truck freight and merchandise.