Perk Coffee Shop Manager
About The Position
Responsible for daily bar/lounge shift operations and staff supervision. The role promotes the lounge, assists with menu planning, maintains standards, assists servers during peak periods, and manages property liquor inventories and controls. It aims to ensure guest and employee satisfaction while maintaining the operating budget, and enforces legal obligations professionally and consistently. The manager identifies and implements training needed to accomplish goals and supports the food and beverage/culinary team by assisting in other outlets when needed. The position manages bar/lounge operations and budgets, oversees liquor and beverage controls, inventories, food handling, and sanitation, and helps develop menus and promotions. It leads and trains the team, ensures staffing and event communications meet guest-service and financial needs, and addresses customer feedback and complaints. It also supports employee orientation and participates in corrective-action planning. Candidates must have either a high school diploma or GED and four years of relevant experience, or a two-year degree in a related field and two years of relevant experience.
Requirements
- High school diploma or GED and four years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and two years of relevant experience.
- Ability to manage bar/lounge operations, beverage controls and liquor inventories, staffing, budgets, and guest service.
- Knowledge of applicable beverage and liquor laws, food handling, and sanitation standards.
Responsibilities
- Manage daily bar/lounge shift operations and supervise staff.
- Promote the lounge and assist with menu planning and promotions.
- Assist servers on the floor during peak periods and assist in other outlets when needed.
- Manage liquor inventories and controls, including perpetual inventory, bar pars, portion control, costs, sales analysis, issue and returns, and period-end inventory.
- Implement beverage policies and procedures and ensure compliance with local, state, and federal beverage and liquor laws and property controls.
- Review budgets, operating statements, and payroll progress reports; manage controllable expenses and work to meet or exceed budgeted goals.
- Ensure compliance with Bar/Lounge policies, standards, and procedures, and maintain food-handling and sanitation standards.
- Manage inventories according to budget and business levels.
- Train staff on liquor control policies and procedures; supervise staffing levels and ensure employees understand expectations and parameters.
- Communicate event-related information to Bar/Lounge staff and attend pre- and post-convention meetings as needed.
- Provide excellent customer service, gather guest feedback, respond to problems and complaints, and empower employees to deliver strong service.
- Emphasize guest satisfaction and continuous improvement in departmental meetings; provide individual performance feedback and review comment cards and guest satisfaction results with employees.
- Support departmental employee orientation and participate in developing and implementing corrective action plans.
- Determine training needs and implement plans to accomplish goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
