PrairieFire Coffee General Manager

PrairieFire Coffee Roasters • Wichita, KS

12d • $70,000 - $90,000 • Onsite

About The Position

PrairieFire Coffee is seeking a General Manager to lead a dealership’s overall operation, drive growth and profitability, and deliver an exceptional customer experience. The role combines strategic leadership and hands-on management across sales, service, and operations, with responsibility for building effective teams, strong customer relationships, and the dealership’s reputation in the community.

The General Manager leads team performance and customer retention; oversees product, service, equipment, inventory, routes, sales, and marketing; and manages financial performance, including full P&L oversight, budgeting, collections, and cost control. The role also covers dealership vehicles, property, and equipment, as well as safety, regulatory compliance, incident response, and confidentiality of customer and employee information.

The position is based primarily in a dealership office environment, with regular computer and multi-line phone use and extended periods of sitting. The normal office schedule is Monday through Friday, 7 a.m. to 4 p.m.; occasional evening and weekend work may be required for business needs and community events.

Requirements

• Experience managing overall budgets and profit-and-loss statements is required.
• Excellent verbal and written communication skills.
• Excellent organization and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency using a CRM platform.
• Valid driver’s license with no restrictions or limitations.
• Must be at least 21 years old and able to pass and maintain an acceptable driving record.
• Must be physically capable, with or without reasonable accommodation, of performing the duties required.
• Must successfully pass criminal background and drug screening checks per company requirements.

Nice To Haves

• 2–5 years of prior multi-department management experience preferred.

Responsibilities

• Model leadership behaviors aligned with company values and promote positive team dynamics.
• Maintain working knowledge of business functions and provide leadership support where applicable.
• Prepare and lead focused, efficient meetings with clear agendas.
• Conduct regular employee performance evaluations and educate team members on Hall’s Scorecard metrics and dealership priorities.
• Improve customer service by tracking metrics, identifying trends, and implementing solutions.
• Analyze customer quits and reductions, use Voice of the Customer feedback, and take steps to improve satisfaction and retention.
• Oversee product, service, and equipment availability, inventory levels, product movement, equipment use, service trends, route completion, route employee work practices and evaluations, and weekly route paperwork review.
• Collaborate with the Area Manager and corporate marketing on regional campaigns, promotions, and community engagement.
• Track marketing return on investment and sales pipeline progress; oversee sales and lead activities to meet or exceed goals set by the Area Manager.
• Manage dealership financial performance and full P&L, budgeting, financial planning, financial reporting, cost-saving opportunities, payment collections, equipment repossession, and staff training on financial processes.
• Maintain compliance with EPA regulations, municipal codes, and discharge permit requirements.
• Oversee dealership vehicle maintenance, cleanliness, repairs, and operating condition within budget.
• Manage dealership property and building maintenance, secure products and equipment, and oversee equipment upkeep to reduce downtime and prevent costly repairs.
• Ensure compliance with safety regulations, industry standards, and company policies; lead safety training and enforce protocols.
• Oversee incident reporting and investigations, respond to emergencies, and work with legal and insurance teams as needed.
• Protect confidential customer and employee information.
• Attract, develop, and retain talent, align teams across dealership departments, and hold staff accountable for results.

Benefits

• Paid time off (PTO) with a generous accrual rate.
• Company cell phone, computer, and iPad.
• Office materials and electronic tools supplied.
• Full benefits package, including a 401(k) with company match, following the introductory period.
• IRS-compliant mileage reimbursement plan, as applicable under company policy, using a company-approved mileage tracking app.
• Career advancement opportunities.
• Upskilling and promotion-from-within opportunities.
• Use of Culligan equipment at home free of charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed