Store Manager Unassigned

Walgreens•Fraser, MI

6d•$27 - $49

About The Position

The Store Manager Unassigned is responsible for learning Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. The role completes an accelerated development track toward a Store Manager position within the timeframe specified in the learning plan. Under the direction of a Store Manager, the employee oversees store operations and supports the Store Manager by shadowing or assisting throughout the learning journey. The position involves rigorous training and development, including required certifications, classroom and online learning, on-the-job training, assigned rotations at other area stores, and individual development plans. The employee builds knowledge of retail, pharmacy, management, Walgreens systems and software, and compliance procedures, and obtains pharmacy technician registration or licensure where required by state law. The role develops capability in customer experience, store and pharmacy operations, business performance and planning, people management, and communications. It includes learning to supervise team members, improve service and business metrics, protect store assets, manage inventory, comply with applicable laws and policies, and support community and retail initiatives. The employee must be willing to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets located within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer in a retail store or hospitality manager or assistant manager capacity, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development track, including certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
Shadow and assist the Store Manager in overseeing front-end and pharmacy operations and in leading the store throughout the learning journey.
Follow individual development plans and participate in growth and readiness discussions with the Store Manager, District Manager, and Regional Vice President.
Monitor personal performance, pursue self-development, and learn retail, pharmacy, management, and operational best practices.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of company computer systems, technology, and software.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, provide assistance, resolve complaints and questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans, and support the Store Manager in analyzing customer feedback and service metrics.
Gain proficiency supervising store operations and team members, including opening, closing, shift changes, task delegation, and merchandising activities.
Support asset protection, loss prevention, electronic surveillance, and price accuracy efforts, including in-store price audits.
Learn to analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, stocking, and merchandise transfers.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships.
Complete special assignments and other tasks, including assisting team members as needed.
Analyze store and pharmacy financial and performance data, develop action plans to improve results, grow sales, control costs, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, use HR and people-management systems, and develop skills in training, coaching, performance conversations, discipline, and performance improvement plans.
Learn company policies and local, state, and federal laws concerning team-member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team strengths and capabilities to increase engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, assist with planning and attending community events, and gain experience facilitating team discussions about operational and engagement metrics.