Starbucks- Store Manager

Peachtree Group Hospitality Management•Gulf Shores, AL

About The Position

The Store Manager leads store operations, drives financial success, builds and develops an effective team, and helps make the store a meeting place in its community. The role delivers the Starbucks experience by fostering human connections with customers and creating an environment where partners are valued and respected. The Store Manager sets goals, develops team capability, models effective collaboration, and maintains smooth store operations. They lead implementation of company programs, plan and delegate work, coach the store team, monitor business indicators, and identify opportunities to improve performance. They also manage staffing, communications, customer and community research, operational tools, compliance, financial reporting, partner performance, and team recognition.

Requirements

At least 3 years of retail or customer service management experience, or 4 or more years of U.S. military service.
Strong organizational, interpersonal, and problem-solving skills.
Entrepreneurial mentality and experience in a sales-focused environment.
Strong leadership skills and ability to coach and mentor team partners with professional maturity.
At least a high school diploma or GED.

Nice To Haves

A college degree in business or a closely related field may substitute for a portion of the required experience; preferred.

Responsibilities

Set goals for the work group, develop organizational capability, and model effective ways of working together.
Maintain a calm demeanor during high-volume periods or unusual events and manage transitions to keep the store operating to standard.
Train and hold partners accountable for delivering customer service.
Develop action plans and motivate and instruct the store team to implement company programs and meet operational and organizational objectives.
Manage with integrity, honesty, and knowledge in support of Starbucks culture, values, and mission.
Plan, communicate, and delegate responsibilities and practices to ensure smooth store operations.
Coach and direct the store team, review the store environment and business indicators, and identify issues and opportunities for improvement.
Monitor and manage staffing levels to support partner development, talent acquisition, and store operating requirements.
Prioritize communications and communicate clearly, concisely, and accurately to support effective operations.
Ensure compliance with applicable wage and hour laws for nonexempt partners and minors.
Solicit customer feedback and research local markets to understand customer and community needs.
Use operational tools to plan for and achieve store operational excellence, including labor scheduling, business reviews, cash management, and inventory management.
Use external resources to support store operations and district and regional initiatives.
Analyze financial reports and management information to identify and address store performance trends and issues.
Conduct performance assessments, provide feedback, set challenging goals, and manage ongoing partner performance using performance management tools.
Challenge and inspire partners and team members to achieve business results.
Build positive relationships with district partners by understanding and addressing individual motivations, cultural nuances, needs, and concerns.
Ensure partners and team members follow legal and operational compliance requirements.
Recognize individual and team accomplishments using organizational programs and other effective methods.
Apply effective management practices to build and maintain a successful store team and an environment where partners are valued and respected.