Starbucks Manager

Food City (K-VA-T Food Stores Inc)•Liberty Township, OH

3d•Onsite

About The Position

Manage the daily operations of the Starbucks department under the supervision and direction of the Store Manager. The role is responsible for meeting budgeted sales, gross profit, and net profit goals while controlling labor, supplies, and other expenses. The Starbucks Manager leads and develops associates, maintains a friendly and well-staffed customer-service environment, and ensures product quality, freshness, inventory, merchandising, and cleanliness. The role also supports the overall success of the store and enforces policies and procedures that protect associates, customers, and the company. The manager oversees department operations, staffing, scheduling, training, inventory, pricing, food safety, merchandising, and customer service. They communicate with the Store Manager and associates, participate in recruiting and performance reviews, resolve complaints, and ensure compliance with company requirements and applicable health, safety, and Starbucks procedures.

Requirements

Must be at least 18 years of age.
High school graduate; college education preferred.
Three to five years of experience in retail and/or Starbucks operations, including at least one year operating as an assistant Starbucks manager.
Knowledge of how to mix various Starbucks coffee and tea products.
Knowledge of ingredients used in various products.
Ability to work with Starbucks ingredients, including coffees, teas, spices, nuts, flavorings, sauces, and oils.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.
Completion of the Starbucks All Store Training program.

Nice To Haves

College education preferred.
Additional seminar or class training in leadership, employee relations, and customer relations is helpful.

Responsibilities

Manage the Starbucks department and associates to maximize sales and profitability by controlling product loss and promoting sales.
Understand, manage, and teach company standards for Starbucks department operations.
Delegate department workload fairly and evenly to meet customer-service expectations.
Manage customer-service expectations, recruit and select associates, and plan adequate staffing coverage through scheduling.
Prepare, bag, pour, stock, and rotate Starbucks products to maintain quality and safety.
Take customer orders and ensure they are completed promptly and to customers’ satisfaction.
Maintain a positive and friendly attitude toward customers and team members; greet customers, provide product information, suggest products, and conduct active sampling.
Process cash register transactions.
Enforce food-handling procedures in accordance with the company Food Safety program.
Conduct weekly price changes and monitor accurate retail pricing.
Maintain appropriate inventory levels, limit out-of-stocks, and ensure product freshness.
Prepare and accurately conduct physical Starbucks inventory; monitor reclaim reports and ensure reclaim containers are closed out weekly.
Maintain department cleanliness according to company standards and the cleaning calendar.
Inspect deliveries and regularly rotate products.
Merchandise the department daily according to plan-o-grams and implement company marketing programs.
Communicate regularly with the Store Manager and Starbucks associates, providing instruction and information.
Schedule required training and develop associates’ skills and job knowledge, including computer-based training; support continued training and retention.
Complete weekly department projections and control labor through scheduling based on sales projections.
Attend department head meetings as scheduled by the Store Manager.
Discuss staffing needs weekly with the Store Manager and Human Relations Coordinator.
Recruit, interview, select, and train new Bakery/Deli associates, as stated in the posting.
Enforce and maintain all safety policies and procedures.
Prepare performance reviews and assist the Store Manager with annual reviews for Starbucks associates.
Listen to and resolve complaints or issues raised by supervisors, associates, and customers.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Participate in, follow up on, and comply with Planned Period Visits (PPV) and mandatory Starbucks compliance procedures.