Starbucks Manager
About The Position
The Starbucks Manager provides direct leadership to coffee bar crew members, including assigning work, evaluating performance, coaching, administering discipline when needed, training and development, and resolving complaints and problems. The manager hires, trains, evaluates, and communicates with crew members, and cross-trains them to support their development and readiness for future promotional opportunities. The role prepares daily plans and weekly work schedules based on business needs and actively participates in coffee and specialty drink production. Beverages must meet standard recipes or customer-specific modifications. The manager develops product knowledge to answer guest questions, maintains merchandise rotation and displays to meet freshness standards, keeps accurate records of damaged or spoiled merchandise, and stays informed about promotions. The position helps foster a team-oriented environment and requires learning about department products, including tasting and evaluating coffee bar products. The store operates seven days a week, and weekend, holiday, and shift work may be required. The work is primarily in a kitchen environment, with exposure to machine noise, wet or icy areas, hot ovens, freezers, and refrigerated areas. The position requires joining a labor union.
Requirements
- Ability to follow instructions and procedures for proper handling of an espresso machine and other hand tools and machinery.
- Strong work ethic and ability to follow instructions and procedures while applying effective time-management skills.
- Math skills, including the ability to add, subtract, multiply, divide, follow recipes, complete sales transactions, and calculate discounts.
- Ability to use Microsoft Office suite.
- Excellent communication skills and ability to interact professionally and courteously with guests, crew members, store management, corporate sales managers, and leadership; includes answering telephone calls and using the in-store intercom system.
- Ability to work with cleaning chemicals and detergents to clean and sanitize tools without an allergic reaction.
- Ability to work around food ingredients, produce, and spices without an allergic reaction.
- Must be at least 18 years old due to equipment use and the work environment.
- Must maintain a current State Food Handler’s Permit.
- Ability to perform the physical activities listed, including lifting, standing or walking, bending, twisting, reaching, fingering, pushing or pulling, and sitting.
Responsibilities
- Provide direct leadership to coffee bar crew members, including planning and assigning work, conducting performance evaluations and coaching sessions, administering discipline when needed, offering training and development, rewarding crew members, and addressing complaints and problems.
- Hire, train, evaluate, and communicate with coffee bar crew members, including counseling and administering discipline when needed.
- Coach and cross-train crew members to encourage management development and prepare them for future promotional opportunities.
- Write daily plans and weekly work schedules that anticipate business needs.
- Participate in coffee and specialty drink production, preparing beverages to standard recipes or customizing them for customers, including changes to temperature, ingredient quantities, or substitutions.
- Develop product knowledge and expertise to answer guest questions and provide informative details about merchandise.
- Rotate merchandise and maintain displays to ensure products meet the freshness guarantee.
- Maintain accurate records of damaged or spoiled merchandise in accordance with company policies and procedures.
- Stay updated on weekly specials, coupons, and other company promotions.
- Work in and cultivate a team-oriented work environment.
- Learn basic knowledge of all products carried in the department, including willingness to taste and evaluate coffee bar products.
- Maintain a current State Food Handler’s Permit.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation Pay accrued based on hours worked
- Paid holidays (9 days annually; general pay-transparency language states 7–9 days annually, depending on eligibility and applicable terms)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- Quarterly bonus eligibility, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
