General Manager - Starbucks

Tailwind Deli News & Gifts•Portland, ME

18h•Onsite

About The Position

The General Manager leads the daily operations, team leadership, financial performance, and guest experience of a Starbucks location at PWM. The role serves as the primary keyholder, responsible for opening and closing the store and ensuring it is prepared to deliver a consistently excellent Starbucks experience. This is a hands-on hospitality leadership position that involves working on the floor, coaching employees, resolving problems, and supporting friendly, efficient service in a fast-paced airport environment. The General Manager oversees staffing, scheduling, labor and payroll, costs, sales, inventory, supplies, vendor relationships, equipment, and operational standards. The position partners with Tailwind leadership and airport stakeholders, maintains compliance with airport requirements, and helps improve sales, profitability, productivity, and guest satisfaction. The role requires schedule flexibility, including early mornings, evenings, weekends, and holidays as airport operations require.

Requirements

2–5 years of General Manager, Restaurant Manager, or comparable hospitality leadership experience.
Food and beverage, restaurant, hospitality, or high-volume retail management experience.
Demonstrated experience opening and closing business locations.
Experience managing labor, scheduling, food costs, and operating expenses.
Demonstrated ability to lead and develop teams.
Strong financial and P&L management skills.
Track record of improving operational performance and profitability.
Excellent communication and interpersonal skills.
Ability to remain calm, organized, and solutions-oriented in a high-volume environment.
Strong sense of ownership and accountability.
Genuine passion for hospitality and taking care of guests.
Must be able to pass a background check and meet applicable airport security requirements.
Must have reliable transportation.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as required by airport operations.

Nice To Haves

Keyholder experience is strongly preferred.
ServSafe certification is preferred/required.
Food Handler certification is preferred/required.

Responsibilities

Lead the daily operation of the Starbucks location from opening through closing.
Serve as the primary keyholder, including opening and closing the store.
Build, coach, and develop a high-performing team.
Create a positive, accountable, and service-focused work environment.
Deliver an exceptional guest experience in a fast-paced airport environment.
Manage labor, payroll, scheduling, and staffing levels to meet business needs.
Use forecasting and scheduling tools to optimize labor and efficiency.
Manage food, beverage, and operating costs while maintaining quality standards.
Monitor sales, expenses, and overall financial performance.
Identify opportunities to improve sales, profitability, productivity, and guest satisfaction.
Ensure the location meets company, Starbucks, food safety, sanitation, and operational standards.
Maintain a clean, organized, safe, and welcoming environment for guests and employees.
Manage inventory, supplies, ordering, and vendor relationships.
Ensure equipment is properly maintained and operational.
Address guest and employee concerns professionally and effectively.
Communicate business priorities, expectations, and performance goals to the team.
Conduct regular team meetings, coaching conversations, and performance follow-up.
Partner with Tailwind leadership and airport stakeholders to support business objectives.
Maintain compliance with airport security, safety, and operating requirements.
Protect company assets and maintain the confidentiality of proprietary information.
Step in wherever needed to support the team and keep the operation running smoothly.