General Manager - Starbucks

Tailwind Deli News & Gifts Inc•Portland, ME

1d•$60,000 - $65,000•Onsite

About The Position

The General Manager of the Starbucks location at PWM owns daily store operations, team leadership, financial performance, and the guest experience. The role is the primary keyholder, responsible for opening and closing the store and ensuring it is ready to deliver a consistently excellent Starbucks experience. This is a visible, hands-on leadership position that involves working alongside the team, coaching employees, solving problems, and supporting friendly, efficient service in a fast-paced airport environment. The General Manager leads and develops the team, manages labor and operating costs, monitors financial performance, and maintains company, Starbucks, food safety, sanitation, airport security, and operational standards. The role also manages inventory, supplies, ordering, vendor relationships, and equipment, while addressing guest and employee concerns and coordinating with Tailwind leadership and airport stakeholders. The position requires 2–5 years of General Manager, Restaurant Manager, or comparable hospitality leadership experience. Candidates should have food and beverage, restaurant, hospitality, or high-volume retail management experience, experience opening and closing locations, and experience managing labor, scheduling, food costs, and expenses. ServSafe and Food Handler certifications are preferred/required. The candidate must pass a background check, meet applicable airport security requirements, have reliable transportation, and be able to work a flexible schedule including early mornings, evenings, weekends, and holidays as airport operations require. The stated annual salary is $60,000–$70,000. Tailwind offers paid time off, paid training, a management bonus program, a 401(k) with company matching, health insurance, dental insurance, and vision insurance.

Requirements

2–5 years of General Manager, Restaurant Manager, or comparable hospitality leadership experience.
Food and beverage, restaurant, hospitality, or high-volume retail management experience.
Demonstrated experience opening and closing business locations.
Experience managing labor, scheduling, food costs, and operating expenses.
Demonstrated ability to lead and develop teams.
Strong financial and P&L management skills.
Track record of improving operational performance and profitability.
Excellent communication and interpersonal skills.
Ability to remain calm, organized, and solutions-oriented in a high-volume environment.
Strong sense of ownership and accountability.
Genuine passion for hospitality and taking care of guests.
Must be able to pass a background check and meet applicable airport security requirements.
Must have reliable transportation.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as required by airport operations.

Nice To Haves

Keyholder experience is strongly preferred.
ServSafe certification preferred/required.
Food Handler certification preferred/required.

Responsibilities

Lead daily operations of the Starbucks location from opening through closing.
Serve as the primary keyholder, including opening and closing the store.
Build, coach, and develop a high-performing team.
Create a positive, accountable, and service-focused work environment.
Deliver an exceptional guest experience in a fast-paced airport environment.
Manage labor, payroll, scheduling, and staffing levels to meet business needs.
Use forecasting and scheduling tools to optimize labor and efficiency.
Manage food, beverage, and operating costs while maintaining quality standards.
Monitor sales, expenses, and overall financial performance.
Identify opportunities to improve sales, profitability, productivity, and guest satisfaction.
Ensure the location meets company, Starbucks, food safety, sanitation, and operational standards.
Maintain a clean, organized, safe, and welcoming environment for guests and employees.
Manage inventory, supplies, ordering, and vendor relationships.
Ensure equipment is properly maintained and operational.
Address guest and employee concerns professionally and effectively.
Communicate business priorities, expectations, and performance goals to the team.
Conduct regular team meetings, coaching conversations, and performance follow-up.
Partner with Tailwind leadership and airport stakeholders to support business objectives.
Maintain compliance with airport security, safety, and operating requirements.
Protect company assets and maintain confidentiality of proprietary information.
Step in wherever needed to support the team and keep operations running smoothly.