General Manager - Starbucks

Applegreen Travel Plazas•Union, NJ

17h•Onsite

About The Position

Applegreen USA operates more than 80 travel plazas across the Northeast and Midwest, offering convenience, retail, and food and beverage concepts. The General Manager is responsible for the overall day-to-day operations and profitability of an assigned quick service restaurant located inside a travel plaza. The role leads a dedicated team to achieve or exceed targeted financial and performance metrics, including sales, speed of service, customer satisfaction, brand standards, and food quality and safety. The General Manager oversees staffing and team development, operating budgets, inventory and cost controls, cash handling, compliance, and customer issue resolution. The role works with internal support partners, brand partners, vendors, and communities to maintain effective operations and relationships.

Requirements

Ability to operate in and lead a team in a fast-paced environment.
Team management, delegation, issue-resolution, and multitasking skills.
Sound judgment and discretion when resolving less routine questions and problems.
Proven ability to drive profitable growth while improving customer and associate satisfaction.
Proficient computer skills.
ServSafe Certification.
High school diploma or GED equivalent.
At least 2 years of experience as a supervisor or unit-level manager in a quick service restaurant.
Availability for a flexible, on-site schedule of approximately 50 hours per week, including days, nights, weekends, and holidays.
Regular and consistent attendance and punctuality, with or without reasonable accommodation.
Ability to stand and walk for extended periods and frequently bend, twist, lift, and carry at least 20 pounds.

Responsibilities

Lead the daily activities of QSR associates and managers to meet or exceed targets for sales, service speed, customer satisfaction, brand standards, and food quality and safety.
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
Ensure the restaurant meets brand standards and food safety requirements.
Foster a workplace culture focused on learning, development, and recognition.
Recruit, develop, and retain a strong team and maintain appropriate staffing levels.
Hire, coach, train, promote, discipline, terminate, or transfer QSR team members.
Monitor and enforce cash-handling policies and procedures.
Ensure compliance with company policies and procedures and applicable local, state, and federal laws.
Address customer needs and resolve complaints professionally and promptly to support positive, lasting customer relationships.
Collaborate with Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
Maintain cooperative relationships with business partners, vendors, and communities.
Occasionally attend meetings or travel to support other locations.