Starbucks Manager

Ingles Markets, Inc. • Fletcher, NC

2d • Onsite

About The Position

The Starbucks Manager is responsible for the day-to-day operations and overall profitability of the Starbucks Kiosk. The role includes providing helpful customer service, ensuring kiosk operations and baristas comply with Ingles and Starbucks policies, and coaching baristas to deliver consistently high-quality beverages. The manager oversees scheduling, ordering, reporting, inventory, billing records, promotions, department organization, and adherence to beverage standards. They also handle customer communications and operational notices, operate the cash register and answer phones as needed, maintain certifications, communicate with management, and ensure a safe and clean environment while following company and health and safety rules.

Requirements

• Exceptional customer service skills.
• Must be flexible and able to adapt to changing needs, especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment.
• Must be 18 years of age or older.

Nice To Haves

• Previous retail supervisory experience is preferred.

Responsibilities

• Greet customers promptly and provide helpful, accurate information on products and promotions.
• Ensure kiosk operations and baristas comply with Ingles and Starbucks policies.
• Train and coach baristas, including AST-certified associates, to deliver consistently high-quality beverages.
• Prepare weekly schedules, orders, and reports; maintain accurate inventory and billing records.
• Implement new Starbucks promotions and procedures, and monitor compliance with beverage standards.
• Respond promptly to voicemails, emails, recalls, and stop-sell notices.
• Delegate tasks effectively and oversee monthly inventory and department organization.
• Operate the cash register and answer phones as needed, following company guidelines.
• Maintain certifications and communicate opportunities, concerns, and achievements to management.
• Handle damaged products per policy and ensure a safe, clean environment for customers and associates.
• Adhere to scheduled hours, store rules, and all health and safety regulations.
• Perform additional duties as assigned.

Benefits

• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurances.
• 401(k) with company matching.
• Opportunities for advancement.
• Paid holiday, vacation, and sick leave for full-time employees.
• Paid bereavement and jury duty leave for full-time employees.
• Company-paid life insurance for full-time employees.
• Scholarship program for high school seniors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed