Store Manager - UGG

Deckers Brands•Paramus, NJ

About The Position

The Store Manager at UGG, a division of Deckers Brands, develops and leads a high-performing team that delivers personalized shopping experiences, strengthens business results, and supports the company’s values, vision, and mission. The role builds a culture of trust and accountability and motivates team members to meet both short- and long-term business needs. The Store Manager recruits, trains, develops, and coaches employees; maintains high training standards; and adapts operational and training programs to business needs. The manager is responsible for store inventory, cash, and labor, executes visual merchandising direction, and maintains store standards that promote the brand image. The role also monitors industry trends and local competitors to anticipate customer demands, while driving sales, revenue goals, customer satisfaction, and profitability.

Requirements

At least four years of retail store management experience.
A bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
Excellent communication skills and the ability to convey the Deckers Brands vision and mission to team members and customers.
Excellent leadership skills and experience managing people in a customer-facing environment.
Demonstrated track record of exceeding sales targets and managing costs for a store of comparable seasonality, volume, and size.
Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
Problem-solving skills and ability to work through challenges.
Flexibility in schedule and hours to meet business needs, especially during the busiest time of the year.
Flexibility to travel to meet business needs.
Proficiency with Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recruit, train, develop, and coach team members, and maintain a network for recruiting candidates.
Motivate and lead the team to achieve business results and professional growth, while fostering trust and accountability.
Provide high-quality customer service and prioritize brand and product knowledge training.
Meet and exceed budgeted sales and revenue goals, and monitor expenses.
Develop store strategies to improve customer satisfaction, increase traffic, and optimize profitability.
Build awareness of the market beyond the store, including industry trends, clienteling, local competitors, and community outreach.
Implement store administration and operations in compliance with policies and procedures.
Manage store inventory, cash, and labor, and partner with corporate stakeholders to meet market needs.
Execute visual merchandising directions and maintain store standards that promote the brand image.
Adapt to business needs, including during the busiest time of the year.
Travel as needed to meet business needs.