Assistant Store Manager - UGG

Deckers•Williamsburg, NY

About The Position

The Assistant Store Manager partners closely with the Store Manager to develop and engage team members, deliver excellent customer service, and achieve budgeted revenue goals. The role supports all aspects of store operations while keeping the interests of the company, employees, and local community aligned. It includes selecting and training team members, maintaining high training standards, motivating staff, and responding to customer and team needs. The Assistant Store Manager also monitors industry trends and shares relevant market insights with the team. The position assists with training, operations, sales, visual merchandising, inventory management, store administration, and customer service. Responsibilities also include opening and closing the store, securing assets, preparing labor schedules, maintaining the store security system, and acting as Store Manager when the Store Manager is absent. The role requires flexibility in schedule and hours, as well as flexibility to travel for business needs.

Requirements

Associate degree or equivalent experience required; an associate degree is preferred.
Excellent communication skills and ability to convey the Deckers Brands vision and mission to team members and customers.
Excellent project management, organizational, and attention-to-detail skills.
Excellent problem-solving skills and ability to work through challenges.
Ability to multitask in a dynamic environment.
Proficiency with Microsoft Office tools and applications.
Valid driver’s license.
Flexibility of schedule and hours to meet business needs.
Flexibility to travel to meet business needs.

Nice To Haves

Two to four years of retail store management experience preferred.

Responsibilities

Partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals.
Assist in selecting team members whose interests and passions relate to the brand and its products.
Train, motivate, and inspire team members to contribute to store productivity and deliver high customer service.
Communicate the Deckers Brands vision, mission, and values to team members and customers.
Support day-to-day store operations, including training, sales, visual merchandising, inventory management, store administration, and customer service.
Open and close the store, secure store assets, prepare labor schedules, and maintain the store security system.
Act as Store Manager in the Store Manager’s absence.
Monitor industry trends and educate team members about the current market.
Assist in executing store strategies to enhance customer satisfaction, expand traffic, and optimize profitability.
Manage inventory and partner with corporate stakeholders to address market needs.
Set plans and targets and delegate appropriately.