Stock Associate - UGG

Deckers•Williamsburg, NY

About The Position

The Stock Associate supports store success by organizing inventory and maintaining safe, efficient stock areas. Working closely with the Stock Lead, the associate receives and merchandises products so customers can find the items they want. The role includes receiving, storing, picking, counting, and distributing products and materials, verifying shipments, resolving discrepancies, and helping transfer merchandise between retail locations or distribution centers. The Stock Associate follows stock procedures and policies, maintains an orderly stockroom, applies safety and security measures, and handles damaged or mismatched inventory according to company standards. The associate also replenishes and displays products on the sales floor in accordance with visual merchandising standards. When on the sales floor, the associate welcomes customers, directs them to products, answers questions, shares product knowledge, and promotes a positive brand experience. The role works collaboratively with the store team and requires punctuality and advance notice to the Store Manager about lateness or absences.

Requirements

High school diploma.
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
Excellent team-building skills.
Excellent organizational skills and exceptional attention to detail.
Flexibility of schedule and hours to meet business needs.
Proficiency in Microsoft Office suite tools and applications.
Valid driver's license.

Nice To Haves

One to two years of retail store management experience preferred.

Responsibilities

Organize inventory and maintain safe, efficient, neat, and orderly stock areas.
Receive, store, pick, count, and distribute products and materials to meet store needs.
Receive and verify shipments, address discrepancies, and maintain accurate inventory counts.
Assemble, pack, and ship merchandise transfers between retail locations or distribution centers.
Follow stock processes and policies, safety practices, and security measures to deter theft.
Control damaged merchandise and mismatched inventory in accordance with company standards.
Replenish and display products on the sales floor according to visual merchandising standards.
Greet customers, direct them to products and areas, answer questions, and provide current product knowledge.
Maintain a positive and cheerful attitude with customers and team members and promote the store and brand image.
Deliver the highest possible customer service and prioritize brand and product knowledge in customer interactions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Contribute to team goals, multitask in a fast-paced environment, and promote a positive, respectful work environment.
Respond professionally to problems, escalate special customer requests to management, and use critical thinking to solve problems.
Report to work on time and notify the Store Manager in advance if late or absent.