Urban Outfitters Store Manager

Urban Outfitters•Las Vegas, NV

4d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience. The role is responsible for creating an engaging and inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the Urban Outfitters brand, guides customer experience and visual merchandising, and builds an inclusive, capable team through recruiting, onboarding, coaching, and development. The position also oversees store operations, business performance, visual priorities, safety, inventory accuracy, and compliance with company policies. The Store Manager communicates store and customer insights to the District Manager and Home Office partners.

Requirements

Passion for the Urban Outfitters brand.
5+ years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead the team in improving the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and use customer feedback and team insights to improve customer interactions.
Build a succession plan, recruit and interview talent, and support team retention and internal growth.
Provide timely, specific employee feedback; support onboarding, equitable development, and employee engagement.
Inspire teams through empowerment, creativity, empathy, and tailored communication.
Oversee daily operating procedures and collaborate with partners on staff scheduling and payroll accuracy and compliance.
Assess business performance and product sell-through, identify opportunities, and guide the team in making strategic decisions.
Lead execution of visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, and product-loss reduction, and uphold company policies and procedures.
Promote inclusion by representing and amplifying voices and advocating for different perspectives.
Use emotional intelligence and team insights to strengthen a consistent store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities, and ensure company information reaches the team.
Protect development time with direct reports, set goals, and provide feedback to support personal growth.
Share store and departmental customer-experience insights with the District Manager and Home Office partners and participate in company and district forums.